Returns Policy

Last updated: October 20, 2026

Damaged or defective items only

We accept returns only for products that arrive damaged or defective. We do not accept returns or exchanges for any other reason, so please check the product description and specifications before you order.

How to report a problem

If your item arrives damaged or defective, email us as soon as you notice at info@jomacfab.com with your order number and photos of the item and the packaging. We will review it and, if it qualifies, replace the item or refund you.

If we ask you to send the item back, we will give you instructions and the return address, and we will cover the cost of return shipping. Please do not send anything back before you hear from us.

Refunds

Approved refunds are issued to the original payment method. Your bank or card company may take several days to post the refund.

Custom orders

Custom fabrication, CAD design and custom 3D printing are made to your specifications. They are covered only if they arrive damaged or defective. The details of any custom order are confirmed in your quote.

International orders

Customs duties, import taxes and fees paid to the destination country are not refunded by us.

Lost packages

If your package does not arrive, see our Shipping Policy or email us at info@jomacfab.com.